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Industries · Medical

Reputation management for medical clinics and urgent care

Patients pick a clinic from the map, the reviews and, more and more, an AI assistant, often while they are already feeling unwell. MGMT Core answers every Google review, keeps every clinic's hours and details correct and tracks whether ChatGPT and Google AI recommend you, with a named specialist doing the work.

The short answer

For a medical clinic, MGMT Core does three jobs. Every Google review gets a reply in your clinic's voice, with negatives followed up by a specialist within one business day. Your name, hours, phone, walk-in details and booking link stay correct across maps and directories. And we check daily whether AI assistants name you for questions like "urgent care open now near me", then work on the sites they trust. $400 per location a month, no contract.

Why it matters

Patients choose a clinic fast, and they choose from what they can see

Hours

Wrong hours cost visits

Urgent care and walk-in patients check opening hours before they leave the house. One out-of-date listing sends them to the clinic down the road.

Reviews

Wait time is the review

Most clinic reviews are about waiting, front-desk manners and billing. Fast, calm replies show new patients the clinic listens.

AI

AI answers the 'where do I go' question

Patients now ask ChatGPT and Google AI where to go for a sore throat or a sprain. AI names clinics it sees described consistently and well reviewed.

The questions

What patients ask AI before they choose

We track ten questions like these for every location, across ChatGPT, Gemini, Google AI Overviews, Google AI Mode, Microsoft Copilot and Perplexity, every day.

Urgent

"Urgent care open now near me"

"Where can I get stitches tonight without going to the ER?"

Primary care

"Best family doctor near me accepting new patients"

"Which clinic near me has same-week appointments?"

Walk-in

"Walk-in clinic near me with short wait"

"Where can I get a flu shot today?"

Testing

"Where can I get a physical for work near me"

"Clinic that does drug tests and lab work nearby"

Insurance

"Clinic that takes my insurance near me"

"Affordable urgent care for people without insurance"

Kids

"Pediatric urgent care near me"

"Which urgent care is good with children?"

Example questions only. We agree your ten questions per location on your setup call.

What we do

What we do for each clinic

Set up your voice

On your setup call we agree how replies sound, how you mention booking or walk-ins, and the topics replies never touch.

Answer every Google review

Every Google review is answered. Negative reviews, such as wait-time or billing complaints, go to your specialist within one business day.

Ask happy patients

Review-request campaigns go to recent patients by email and link, so new reviews keep arriving at a steady pace.

Fix every listing

Clinic name, address, phone, hours, holiday closures, walk-in notes and booking links corrected across the network, with duplicates suppressed.

Track AI answers

Ten patient questions per location, checked daily across six AI engines, showing who is named instead and which sites AI trusts.

Work the sources

Your specialist works on health directories, local lists and other sources AI cites, and reports what changed every month.

Side by side

Doing it in-house vs MGMT Core

The jobMGMT CoreIn-house
Replying to Google reviewsWithin one business dayFront desk, when the waiting room allows
Negative reviewsSpecialist follow-up within one business dayOften left for the practice manager
Hours and holiday closuresUpdated everywhereUsually only on Google
Whether AI recommends youTracked daily across six enginesNot tracked
Monthly view of every locationReport and callRarely compiled
Cost$400 per location a month, or $4,000 a year. $199 setup. No contract.Staff hours every week, plus separate tools
Handled with care

Replies that respect patient privacy

Replying to a review is public. Our replies are written to protect patients and the clinic.

  • Replies never confirm that someone is a patient
  • No diagnosis, treatment, appointment or billing details in public replies
  • Complaints are taken offline to the clinic manager
  • Requests follow Google's review policies, with no incentives or filtering
What it costs

One price per location

Every location gets the full service: AI visibility tracking and outreach, listings across a 102-publisher network, every Google review answered, a named specialist and a monthly report and call.

Clinic groups usually start with every location so patients see the same standard wherever they search.

3 locations: $1,200 a month, or $12,000 a year, plus a one-time $199 setup. One location is welcome too. See pricing.

FAQs

Medical clinic reputation questions

Do you reply to reviews for every clinic in our group?

Yes. Each location has its own profile, reviews, listings and report, and every Google review at every clinic gets a reply.

How do you handle a review about care or a diagnosis?

We acknowledge the experience without confirming the person is a patient or discussing any care, and invite them to contact the clinic directly. Your specialist flags it to you within one business day.

Which directories matter for clinics?

Google, Apple Maps, Bing and Facebook matter for every clinic, plus health directories available in your country. Your specialist confirms the list on your setup call.

Can you keep our walk-in hours correct?

Yes. Regular hours, holiday closures and special hours are updated across the network, so patients are not sent to a closed door.

Can you remove negative reviews?

No. MGMT Core answers reviews and helps you earn more good ones. If a review breaks a platform's rules, removal is specialist work handled by MGMT Reputation, and we can introduce you.

How much does it cost?

$400 per location per month, or $4,000 per location per year, plus a one-time $199 setup per account. There is no contract.

Related

More industries we work with

How it works for every location: Visibility AI, Listings AI and Reviews AI. More answers in our full FAQs.

Does AI recommend your clinic?

We check whether AI names one of your locations for a real patient question, who it names instead and which sources it trusts.