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Reviews AI
Google review management: every review answered, every negative one followed up by a person
MGMT Core monitors every review across Google and the major review platforms. Every Google review gets a reply in your voice, and negative reviews get a specialist follow-up within one business day. Happy customers get asked for a review at the right moment.
How it works
Monitor. Respond. Request. Report.
What we watch for, and what we do
Monitor and respond
- Every new review, every location, every platform, in one inbox
- Every Google review answered, in your voice; negatives followed up by a specialist
- Positive reviews thanked
Request and report
- Review-request campaigns by email and link to your recent customers
- Rating trend, review velocity, sentiment and repeated complaints, per location, every month
- Early warning when a location’s reviews start to slide
What we don’t do
We don’t post fake reviews, pay for reviews or gate unhappy customers. We don’t promise removals. Removal and defamation work is handled by our agency, MGMT Reputation, and your specialist will introduce you if you need it.
Reviews now decide three things at once
A review used to be something a customer read. Today the same reviews decide whether you appear on the map, and whether AI assistants mention you at all.
Whether people choose you
Most people read recent reviews before they call, book or visit. They also read your replies. A thoughtful reply to a bad review often does more for trust than ten five-star ratings.
Where you rank on the map
Google's guidance for local results names reviews and replies as part of prominence. A location with fresh reviews and a reply on every one sends a clear signal that the business is active.
Whether AI names you
ChatGPT, Gemini and Google AI read review sites when they answer "who is the best near me". Unanswered complaints and long gaps without reviews make AI less likely to recommend you.
From the moment a review lands
The same process runs for every location, every day, so nothing waits for someone to remember to log in.
It's picked up
New reviews from Google and the other major review sites for your industry arrive in one inbox, tagged by location, rating and topic.
Google reviews get a reply
Every Google review is answered straight away in your brand voice, using the tone, sign-off and phrases agreed on your setup call.
Negatives go to a person
Anything three stars or below, or anything mentioning safety, billing or staff, is flagged to your specialist for a follow-up within one business day.
You're told when it matters
If a review needs you, such as a refund, a complaint about a named employee or a legal threat, your specialist contacts you before replying further.
Happy customers are asked
Review-request campaigns go to your recent customers by email and link, so new reviews keep arriving at a steady pace.
It all goes in the report
Rating, review volume, response rate, sentiment and the complaints that keep coming up, per location, every month.
Doing it yourself vs MGMT Core
| The job | MGMT Core | Doing it in-house |
|---|---|---|
| Seeing every new review | One inbox, every location and platform | Logging in to each profile, or relying on email alerts |
| Replying to Google reviews | Within one business day, in your voice | When someone has time, often days later |
| Handling negative reviews | Specialist follow-up within one business day | Whoever is on shift, with no agreed approach |
| Asking for new reviews | Ongoing campaigns by email and link | Occasional, usually forgotten when busy |
| Consistency across locations | One voice, one standard | Every manager writes differently |
| Knowing what customers complain about | Monthly themes per location | Rarely tracked |
| Cost | Included in $400 per location a month | Staff hours every week |
Replies that sound like you, not a bot
On your setup call we record how you want to sound: formal or friendly, first names or not, how you sign off, what you never say, and how to handle the complaints you get most often.
Every reply follows that guide. Positive reviews get a specific thank-you, not a template. Negative reviews get an acknowledgement, an apology where it's due and a way to take the conversation offline, without arguing in public or sharing private details.
We never post fake reviews, offer incentives for reviews or filter out unhappy customers before they can leave one. Every campaign follows Google's review policies.
Your review report
- Average rating and change, per location
- New reviews this month and review velocity
- Response rate and time to respond
- Sentiment trend and the top three recurring complaints
- Reviews that needed your input, and what happened
- Review-request campaign results
Your specialist walks you through it on a 30-minute call and gives you one thing to fix at the location level, such as wait times or phone answering, when the reviews point to it.
Review management questions
Which review sites do you monitor?
Google plus the other major review sites for your industry and country, such as Facebook and Yelp. Your specialist confirms the exact list for each location on your setup call.
Do you reply to every review or only negative ones?
Every Google review gets a reply, positive or negative. Negative reviews also get a specialist follow-up within one business day.
Can I approve replies before they go live?
Yes. You can ask for sensitive replies to come to you first. Most clients approve the voice guide once and let routine replies run.
Can you remove bad reviews?
No. MGMT Core answers reviews and helps you earn more good ones. If a review breaks a platform's rules, removal is specialist work handled by MGMT Reputation, and we can introduce you.
How do review requests work?
We send a short request by email or link to customers you choose, after their visit or job. Everyone gets the same request, happy or not, which keeps you within Google's rules.
Does this work for a single location?
Yes. Pricing is per location, so one location gets the same inbox, replies, specialist and monthly report as a group of fifty.