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Industries · Veterinary

Reputation management for veterinary clinics and animal hospitals

Pet owners choose a vet the way they would choose a doctor for their child: carefully, from reviews, the map and now AI assistants. MGMT Core answers every Google review, keeps every clinic listing correct and tracks whether ChatGPT and Google AI recommend you, with a named specialist doing the work.

The short answer

For a veterinary clinic, MGMT Core does three jobs. Every Google review gets a reply in your clinic's voice, with negatives followed up by a specialist within one business day. Your name, hours, emergency details, phone and booking link stay correct across maps and directories. And we check daily whether AI assistants name you for questions like "best vet near me", then work on the sites they trust. $400 per location a month, no contract.

Why it matters

Pet owners read reviews closely, and they remember how you made them feel

Reviews

Emotion drives every review

Vet reviews are personal. Owners write about kindness, cost and how a hard day was handled, and other owners read every word.

Map

Emergencies are local

A sick pet at 9pm means a search for the nearest open vet. Correct hours and emergency details decide who gets the call.

AI

AI is the new recommendation

Owners ask ChatGPT and Google AI which vet is gentle, fair and good with cats. AI names clinics it sees well reviewed across trusted sites.

The questions

What pet owners ask AI before they choose

We track ten questions like these for every location, across ChatGPT, Gemini, Google AI Overviews, Google AI Mode, Microsoft Copilot and Perplexity, every day.

General

"Best vet near me"

"Which vet near me is gentle with nervous dogs?"

Emergency

"Emergency vet open now"

"Where can I take my dog tonight?"

Cats

"Cat-friendly vet near me"

"Which vet is good with cats that hate the carrier?"

Cost

"Affordable vet near me"

"Vet with fair prices for vaccinations"

Exotics

"Vet for rabbits near me"

"Who treats reptiles and birds nearby?"

Dental

"Dog teeth cleaning near me"

"Which vet does dental work under anesthesia?"

Example questions only. We agree your ten questions per location on your setup call.

What we do

What we do for each clinic

Set up your voice

On your setup call we agree how replies sound, how you mention booking, and the topics replies never touch.

Answer every Google review

Every Google review is answered. Negative reviews, such as cost or wait-time complaints, go to your specialist within one business day.

Ask happy owners

Review-request campaigns go to recent clients by email and link, so new reviews keep arriving at a steady pace.

Fix every listing

Clinic name, address, phone, hours, emergency details, holiday closures and booking links corrected across the network, with duplicates suppressed.

Track AI answers

Ten owner questions per location, checked daily across six AI engines, showing who is named instead and which sites AI trusts.

Work the sources

Your specialist works on pet directories, local lists and other sources AI cites, and reports what changed every month.

Side by side

Doing it in-house vs MGMT Core

The jobMGMT CoreIn-house
Replying to Google reviewsWithin one business dayFront desk, between appointments
Negative reviewsSpecialist follow-up within one business dayOften left for the practice owner
Hours and emergency detailsUpdated everywhereUsually only on Google
Whether AI recommends youTracked daily across six enginesNot tracked
Monthly view of every locationReport and callRarely compiled
Cost$400 per location a month, or $4,000 a year. $199 setup. No contract.Staff hours every week, plus separate tools
Handled with care

Replies that stay kind on the hardest days

Some reviews come from owners who have just lost a pet. Our replies are written for that moment, and to protect the clinic.

  • Grief is met with sympathy first, never a defense
  • No treatment, diagnosis or bill details in public replies
  • Complaints are taken offline to the practice manager
  • Requests follow Google's review policies, with no incentives or filtering
What it costs

One price per location

Every location gets the full service: AI visibility tracking and outreach, listings across a 102-publisher network, every Google review answered, a named specialist and a monthly report and call.

Veterinary groups usually start with every clinic so owners see the same standard wherever they search.

3 locations: $1,200 a month, or $12,000 a year, plus a one-time $199 setup. One location is welcome too. See pricing.

FAQs

Veterinary reputation questions

Do you reply to reviews for every clinic in our group?

Yes. Each location has its own profile, reviews, listings and report, and every Google review at every clinic gets a reply.

How do you reply when a pet has died?

With sympathy and without discussing treatment. We acknowledge the loss, thank them for trusting the clinic and invite them to speak to the team directly. Your specialist flags it to you within one business day.

Which directories matter for vets?

Google, Apple Maps, Bing and Facebook matter for every clinic, plus pet and local directories available in your country. Your specialist confirms the list on your setup call.

Can you show our emergency hours correctly?

Yes. Regular hours, emergency or after-hours details and holiday closures are kept correct across the network.

Can you remove negative reviews?

No. MGMT Core answers reviews and helps you earn more good ones. If a review breaks a platform's rules, removal is specialist work handled by MGMT Reputation, and we can introduce you.

How much does it cost?

$400 per location per month, or $4,000 per location per year, plus a one-time $199 setup per account. There is no contract.

Related

More industries we work with

How it works for every location: Visibility AI, Listings AI and Reviews AI. More answers in our full FAQs.

Does AI recommend your clinic?

We check whether AI names one of your locations for a real pet owner's question, who it names instead and which sources it trusts.