FAQS
Frequently Asked Questions
What is MGMT Core™?
MGMT Core™ is an AI-powered reputation and visibility platform that automates reviews, listings accuracy, AI visibility, and reputation analytics across all major search and discovery platforms.
Is MGMT Core™ a SaaS platform or a service?
MGMT Core™ is a software platform (SaaS).
It operates continuously in the background to monitor, optimize, and protect your online presence using AI-driven systems.
What does MGMT Core™ include?
MGMT Core™ includes:
- Reviews AI (growth, monitoring, sentiment analysis)
- Listings AI (accuracy, optimization, duplicate suppression)
- AI Visibility intelligence
- Reputation analytics and reporting
- Multi-location dashboards
- Continuous optimization
What does MGMT Core™ NOT include?
MGMT Core™ does not include:
- Live chat or inbox messaging
- Customer support ticketing
- CRM-style messaging tools
- Sales communication tools
It focuses on reputation signals, not customer conversations.
How does Reviews AI work?
Reviews AI automatically:
- Triggers review requests after real customer events
- Optimizes timing and follow-ups
- Analyzes sentiment, keywords, and trends
- Drafts on-brand review responses (approval-based)
- Tracks review velocity and rating distribution
Does MGMT Core™ remove negative reviews?
MGMT Core™ does not guarantee removals.
It reduces negative impact through:
- Faster review acquisition
- Sentiment and risk detection
- Response optimization
- Reputation balance over time
How does Listings AI help my business?
Listings AI ensures your business information is:
- Accurate across search, maps, and directories
- Optimized for keywords and categories
- Protected from duplicates and malicious edits
- Continuously monitored and corrected
Which platforms are supported for listings?
MGMT Core™ syncs with major networks including:
- Apple Maps
- Yelp
- Bing
- GPS and navigation platforms (TomTom, Waze, etc.)
What is the Listing Accuracy Score?
The Listing Accuracy Score is a real-time metric that tracks:
- Data accuracy
- Errors found and fixed
- Keyword coverage
- Ranking impact
- Optimization progress
What is AI Visibility?
AI Visibility measures how well your business appears in:
- AI-powered search results
- Recommendation engines
- Local discovery platforms
- Emerging AI assistants
It shows where you are visible and where you are not.
Is MGMT Core™ suitable for multi-location businesses?
Yes. MGMT Core™ is built for:
- Franchises
- Chains
- Enterprises
- Regional and national brands
It supports bulk updates, location rollups, and location-level insights.
How long does onboarding take?
Most accounts are onboarded within a few business days, including:
- Platform sync
- Initial listing optimization
- Review flow configuration
- AI visibility baseline setup
Is there a setup fee?
Yes. A one-time setup fee covers onboarding, system syncs, and initial optimization.
Can MGMT Core™ replace a reputation agency?
MGMT Core™ replaces manual, reactive reputation work with automated systems.
For legal takedowns or PR campaigns, MGMT Reputation operates separately.
Who is MGMT Core™ best for?
MGMT Core™ is ideal for businesses that want:
- Predictable reputation growth
- Always-accurate listings
- Better AI and search visibility
- Fewer manual reputation tasks
Is there a contract?
MGMT Core™ is available on:
- Monthly plans
- Annual plans (discounted)
No long-term lock-in beyond billing terms.
Do you actually have people, or is it all software?
Both. Software monitors every location around the clock. A named reputation specialist from the MGMT Reputation team reads your report, writes your review responses, and does the outreach that gets you into AI answers.
Which AI platforms do you track?
ChatGPT, Gemini, Perplexity, Claude, Grok and Google AI Overviews — every month, per location, using the real questions your customers ask.
Can you remove a bad review or a defamatory post?
That’s specialist work handled by our agency, MGMT Reputation. If you’re an MGMT Core client and need it, your specialist will make the introduction.